Privacy Policy
About
Introduction
Information Collection and Usage
Personal and Financial Information
We collect personal and financial information from you when you provide it to us. For instance, when you create a Lender/Investor Account or a Borrower Account, we may gather details such as your name, date of birth, tax identification number, mailing address, email address, credit card number, PAN number, TAN number, income tax returns, bank account number, passport details, photographs, identity proofs, date of birth proofs, signature proofs, address proof, contact proofs, bank statements, proof of income, credit card statements, statement of investments, business name (if self-employed), type of business, financial statements of business, ITR of business, bank statements of business, total employee base of business, evidence of employee-related compliances, years since incorporation of business, type of residence (owned or rented), type of family, highest level of education, source of income, number of dependents, duration at residence and current city, company name and designation, amount of loan required, purpose of loan required, driving license details, personal statements, reasons for seeking finance, income sources, and other information requested during the registration process. This information is essential for providing the services we offer, assessing financial stability, and performing a credit assessment of the user.
Additional Information
For obtaining the above-mentioned information, we may also require you to submit documents such as your PAN card, passport, voter ID, Aadhaar card, bank statement, postpaid mobile bill, email verification, and OTP.
There is mandatory information that members must provide and additional information that they can provide voluntarily. Further information may be collected during your subsequent use of the site whenever you choose to provide it. We also collect information about your loan account balance and payment history, which is necessary for the services we offer.
We may also gather information such as IP addresses from which users access our website, browser types and versions, and operating systems of their computers. This data is collected to improve our website and services, diagnose technical problems, and administer our website. Quick Cash India reserves the right to share information with OneAssist Consumer Solutions Pvt Ltd to reach out to Quick Cash India’s users.
Mobile Application Information Collection
Financial SMS Information
Contact Information
Before the approval and disbursal of a loan, up to three references are required. For this purpose, our app requires your permission to collect and monitor your contacts’ information (including name, phone number, contact last modified, account type, favourites, and optional data such as relationship and structural address) to enable you to autofill data during the loan application process. This is essential for credit risk assessment to obtain reliable reference information for a successful loan application.
We also use this information to allow you to easily share app invites with your contacts as part of our referral policy.
Device Location and Device Information
We require your consent to collect and monitor information about the location of your device to determine the serviceability of your loan application. This also helps us verify your submitted address and expedite the Know-your-customer (KYC) process, reducing the risk associated with your application.
The data collection and usage by our app can be managed through the privacy controls of your mobile device. The information we collect includes the hardware model, build model, RAM, storage; unique device identifiers like IMEI, serial number, SSAID; SIM information that includes network operator, roaming state, MNC and MCC codes, WIFI information including MAC address, and mobile network information. This information helps us uniquely identify your device, provide automatic updates, and ensure additional security, preventing unauthorized access or fraud. Furthermore, it provides valuable feedback on your identity as a device holder and device behaviour, allowing us to improve our services and enhance your customer experience.
Sensitive Personal Data or Information
For the purposes of this Privacy Policy, sensitive personal data includes:
- Password
- Financial information such as bank account, credit card, or debit card details
- Physical, physiological, and mental health conditions
- Sexual orientation
- Medical record and history
- Biometric information
- Any detail related to the above as provided to us for availing our services
- Any information received under the above by us for processing, stored, or processed under a lawful contract or otherwise.
Information that is freely available or accessible in the public domain, or furnished under the Right to Information Act, 2005, or any other law, will not be regarded as sensitive personal data and will not be protected under this policy.
By providing us with the details during registration or otherwise, you consent to furnish such information to us of your own free will. You acknowledge that the data will be retained in our database for as long as required for the purpose it was furnished. By providing sensitive personal information, you acknowledge the purpose for which the information is furnished and its utilization accordingly.
We will not be responsible for the authenticity of the personal or sensitive personal data provided by you.
Disclosure of Information
We do not disclose sensitive personal data to any third party except:
- With express prior permission from the user whose information is being disclosed.
- If such disclosure is necessary for compliance with a legal obligation.
Information can only be shared without the user’s prior permission upon receiving a request from a government agency.
Information provided by users may be viewed or accessed by us, our associated companies, our associates based outside India, or our auditors. Our staff may also access this information to resolve a problem, address a support issue, investigate a suspected violation of the Terms & Conditions, or as required by law.
We may share certain information with channel partners and third-party intermediaries managing credit or debit card processing and performing financial analysis and credit assessments. Such intermediaries are solely a link in the distribution chain and are not permitted to store, retain, or use the information provided, except for credit or debit card processing purposes.
Our employees and any third-party intermediaries with access to information described herein are subject to a non-disclosure agreement or policy consistent with this Privacy Policy.
We undertake that the users’ information shall only be used for purposes related to the services provided by us. We will stop using the information and will either terminate or return it within thirty days of the termination of the agreement between us and the user.
We use commercially reasonable efforts to protect your personal information from unauthorized access or disclosure. However, we are not insurers of your personal information’s security and assume no liability for any disclosure due to transmission errors, unauthorized third-party access, or other acts beyond our control.
Link to Third Party SDK
Our registered third-party service provider employs strict role-based access control on a documented, authorized, need-to-use basis. The stored data is protected by application-level encryption, and key management services limit access to data.
Additionally, our registered third-party service provider offers hosting security through industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.
Correcting or Updating Your Information
Users can update or change their information by contacting us or following the instructions on our website for updating or changing the furnished information.
Privacy Controls
- Your device has controls to determine what information we collect. For example, you can modify permissions on your Android device for access to Contact or Storage permissions.
- You can delete your account on our application.
- You can request to remove content from our servers based on applicable law or by writing to our Grievance Officer.
Withdrawal of Consent
A user can withdraw their consent for the retention and usage of their personal information at any time. However, the user will then be ineligible to avail the service for which the information was furnished.
Security Measures
We are committed to having security measures in place to help protect against the loss, misuse, and alteration of data in our database. We comply with reasonable security practices and procedures and have a comprehensively documented information security programme and policies. We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, use, and disclosure. For example, we encrypt all information transmitted over the internet and require our registered third-party service providers to protect such information from unauthorized access, use, and disclosure.
Our platform has stringent security measures to protect against the loss, misuse, and alteration of information under our control. We use Secure Sockets Layers (SSL) based encryption, which is currently the required level of encryption in India as per applicable law.
We blend security at multiple steps within our products with state-of-the-art technology to ensure our systems maintain strong security measures and defend against sophisticated attacks.
We work hard to protect you from unauthorized access, alteration, disclosure, or destruction of information we hold, including:
- Using encryption to keep your data private while in transit.
- Offering security features like OTP verification to protect your account.
- Reviewing our information collection, storage, and processing practices to prevent unauthorized access.
- Restricting access to personal information to employees, contractors, and agents who need it for processing. Access is subject to strict contractual confidentiality obligations.
Compliance and Cooperation with Regulations and Applicable Laws
We regularly review this Privacy Policy to ensure our information processing complies with it. We ensure that Aadhaar numbers are not disclosed in any manner. We maintain your information on servers located in India, and we comply with legal frameworks relating to data transfer under the Information Technology Act, 2000, and related rules.
Upon receiving formal written complaints, we respond by contacting the complainant and work with regulatory authorities, including local data protection authorities, to resolve complaints regarding data transfer that we cannot resolve directly.
Cookies
We use cookies, small files stored by your browser on your computer’s hard drive, to process your online transactions and requests and to ensure you are who you say you are after signing into a password-protected area of our website. Cookies are required for using password-protected services on our website.
Third-Party Sites
Our services may contain links to other websites. We do not control and are not responsible for the privacy practices or content of these websites. Users should check the policy statements of these websites to understand their policies, as accessing a linked site or integrated third-party service may disclose private information to third parties.
Opt-Out Policy
Except for essential communications regarding our services and accounts, such as transaction confirmations and password change messages, we allow users to opt out of receiving emails from us. Newsletters, announcements, and other emails to groups of customers or users include instructions for opting out of future communications. We do not send emails to users on behalf of third parties.
Changes to Our Privacy Policy
We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time for any reason. Changes will be posted on our platform and are effective immediately unless stated otherwise. We encourage you to periodically review this page for the latest information on our privacy practices. Continued access or use of our services constitutes acceptance of the changes and the amended Privacy Policy.
Grievance Officer
We address and attempt to rectify discrepancies and grievances of users regarding sensitive personal information furnished by them. Our designated Grievance Officer is Tamanna Mehta, who will address grievances within one (1) month of receipt. You can contact the Grievance Officer at +91-8860628026. If the complaint/dispute is not redressed within one month, participants may appeal to CEPD of the Reserve Bank of India.
Contact Information
For any questions or concerns about this Privacy Policy, please contact:
- Sky Rise Credit and Marketing Limited (Quick Cash India)
QuickCashIndia Sky Rise Marketing and Limited Office No – B-3, Navrachna Apartment, East Arjun Nagar, East Delhi, Delhi, 110092 - Email : info@quickcashindia.com
- Phone : +91 84482-98523
By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.